Last updated: August 14, 2026
1.1. This Refund Policy (the "Policy") explains when and how you may request a refund for purchases made on https://devicedetector.site (the "Website"). It forms an integral part of our Terms and Conditions. This Policy applies together with our Billing Terms and Money-Back Policy; where the Money-Back Policy grants you additional rights, the Money-Back Policy prevails.
1.2. The Policy applies to all digital services sold on the Website, including introductory trial offers and recurring subscription plans (together, the "Services").
1.3. These Services are operated by Orbitplay Technologies LTD, 29 Eldeland, Basildon, SS15 5JG, United Kingdom.
2.1. Unless stated otherwise, the withdrawal period is 14 (fourteen) days for European Union residents and 5 (five) days for non-European Union residents, counted from the day of purchase.
2.2. By completing a purchase, you expressly request and consent that the provision of the digital Services begins immediately, before the end of the withdrawal period. You acknowledge that, as a result, you lose your right of withdrawal once the provision of the Services has begun, to the extent permitted by applicable law.
2.3. After the Services have been provided, a refund may be granted only if the Services are not as described or are faulty. In that case, contact our support team within the withdrawal period described in clause 2.1, describe the issue and attach visual proof (screenshots or a screen recording).
3.1. The introductory trial fee is charged in exchange for immediate access to the Services during the trial period. Unless clause 2.3 applies or a refund is required by applicable law, all payments made under an introductory or discounted offer are final and non-refundable, non-creditable and non-proratable.
3.2. To avoid being charged the recurring subscription price after the trial ends, cancel your subscription before the end of the trial period. You can cancel at any time via the Cancel Subscription page.
4.1. Subscription fees, including renewal charges, are non-refundable, except where a refund is required by applicable law or clause 2.3 applies to the billing period concerned.
4.2. When you cancel a subscription, the cancellation takes effect at the end of the current paid period. You keep access until then, and no prorated refunds are issued for the unused part of the billing period.
5.1. Send your request to support@devicedetector.site from the email address used at purchase, and include: the email address used at checkout, the date and amount of the charge, the last 4 digits of the card used, and the reason for your request together with any proof described in clause 2.3.
5.2. We review each request individually and reply within 5 business days. We may ask for additional information where needed to locate the payment or evaluate the request.
5.3. Approved refunds are issued to the original payment method within 10 business days of approval. Depending on your bank, the amount may take additional time to appear on your statement.
6.1. If you believe a charge is incorrect, please contact us first — most billing issues are resolved much faster with our support team than through a bank dispute.
7.1. Nothing in this Policy limits or excludes any statutory rights you may have under the mandatory consumer-protection laws of your country of residence, to the extent those rights cannot lawfully be waived.
8.1. Questions about this Policy: support@devicedetector.site. You can also reach our support team through the Help & Support page on this Website.